Check your device's Date and Time are set correctly (see below). Start the Google Play app, locate the specific app you’ve purchased and select to download and install it again (you should not be required to pay – if you are then you’ve probably selected the wrong app, or are using a different Google Play account). If you get “Waiting for network” (particularly if you’re connected via 4G) then please do try via Wi-Fi – there are several reports on the Internet of 4G app download stalling in this state. 
Restart your device, without starting any apps wait for the Wi-Fi connection to the internet to be established – we recommend you download the app via Wi-Fi rather than mobile data because Wi-Fi is faster, more stable (loss of connection during app or supplemental data download will cause errors) and less likely to incur additional usage costs.īecause of this Google Play will normally not download any of our larger apps which include the Hazard Perception function unless you are connected via Wi-Fi. You can read more about this in this article. If you've added an SD card to provide additional storage then be aware that our apps can only use this expansion memory if your device runs Android 6 or later and you reformat the SD card as "internal" memory (rather than the default "portable" memory) but doing so will delete anything already stored on the SD card and the SD card won't then work in any other device until reformatted as "portable" memory again. music, videos, documents) from the device. If you insufficient storage space available, either uninstall some apps that you don't use/need or delete some files (e.g. 
Check that you have sufficient free storage space available in your device (Hazard Perception inclusive Apps: ~1.4GB, Theory Test Apps: ~40MB) via the “Settings” app in the “Storage” category.Uninstall any installed but not functioning copy of the app.
This link includes a " Contact us" button to contact Googleīefore contacting us with any issues with our apps please make sure that you have tried the following procedures: Our Android apps, like all apps in the Google Play store, are delivered by Google through a combination or Google Internet servers and the Google Play app – if you have problems downloading an Android app Google do provide some information at the follow web-page:
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